Legal

Terms and conditions

BRISK Solar, EPOS NI and BRISK Technology are trading names of Enhuk Limited, a company registered in Northern Ireland (company number NI646709) with its registered office at Unit 1 Block A, Scrabo Business Park, Jubilee Road, Newtownards, Co. Down, N. Ireland, BT23 4ZP. VAT number GB 305142450.

These are Enhuk Limited’s terms and conditions. They are the same across BRISK Technology, EPOS NI and BRISK Solar. Part 1 below is Enhuk Limited’s General Terms, word for word as published. Part 2 is the BRISK Solar service terms, which add to the general terms for solar panel, battery storage and EV charger work.

Buying for your home rather than for a business? The General Terms in Part 1 are for business customers (clause 2.2). If you are a home customer, Enhuk Limited’s Terms and Conditions for Home Customers apply instead, and Part 2 below adds to them.

Part 1: General Terms

Version 2026.09, effective 31 August 2026 (amended 8 September 2026). These General Terms apply to all Deliverables supplied to business customers.

References to clauses 16 to 37 and to Annex 1 are to Part 2 (Service-Specific Terms) and Annex 1 of Enhuk Limited’s published Terms and Conditions (Business Customers). Clause 36 covers solar photovoltaic and battery storage systems and clause 37 covers electric vehicle charging equipment.

1. Interpretation

1.1 In these Terms and Conditions (“Conditions”) the following definitions apply:

“Supplier” means Enhuk Limited, a company registered in Northern Ireland (company number NI646709) whose registered office is at Unit 1 Block A, Scrabo Business Park, Jubilee Road, Newtownards, Co. Down, N. Ireland, BT23 4ZP, trading as EPOS NI, BRISK Technology and its other trading names, and includes its subsidiaries and authorised Partners providing the Services;
“Customer” (also “Client”) means the individual or company to whom the Proposal, Order or invoice is addressed;
“Consumer” means an individual acting wholly or mainly outside that individual’s trade, business, craft or profession;
“Partner” means an authorised partner of the Supplier providing solutions that include the Supplier’s software, bound by a partner agreement;
“Business Day” means any day other than a Saturday, Sunday or bank or public holiday in the United Kingdom;
“Proposal” / “Order” means the order form, quotation or proposal completed or accepted by the Customer (including by email), which forms part of the Contract;
“Contract” means the agreement between the Supplier and the Customer incorporating these Conditions and the Proposal/Order;
“Deliverables” means the Goods and/or Services to be supplied;
“Services” means the services provided by the Supplier, including (without limitation) website design and development, graphic design, domain registration and management, hosting of websites, email and applications, the supply of Goods, Support Services, Subscription Services, EPOS and payment systems, telecommunications, networks and WiFi, cyber security, CCTV and access control, cloud services, solar photovoltaic and battery storage systems, electric vehicle charging equipment, SEO and digital marketing, consultancy, business process automation, and equipment hire, in each case as specified in a Proposal or agreed in writing;
“Goods” means any hardware, equipment, devices or other physical products supplied by the Supplier;
“Installation Services” means Services involving work at the Customer’s premises that affixes Goods to land or a building, including solar photovoltaic and battery storage systems, electric vehicle charge points, CCTV and access control systems, and structured cabling;
“Site” means the premises at which Installation Services are carried out;
“Support Services” means IT support, maintenance and consultancy relating to the Customer’s systems and equipment (PCs, laptops, servers, networks, WiFi, telephone systems, CCTV and security systems, printers, software and related business technology);
“Subscription” means the recurring charge specified in a Proposal for the ongoing provision of software, support, hosting, marketing or SEO services;
“Subscription Services” means third-party cloud, productivity, communication, security or other software services resold by the Supplier (including Microsoft and Google services and cyber security products) supplied under subscription through the Supplier’s distribution partners;
“Recurring Service” means any Service charged on a recurring basis, including Subscriptions, Web Hosting, support contracts and telecommunications services;
“Service Commencement Date” means, for a Recurring Service, the date the Service is activated, provisioned or goes live (and not the date the Order is signed or accepted), as notified by the Supplier;
“Minimum Term” means the minimum period for which a Recurring Service is contracted, as stated in the Order, running from the Service Commencement Date; where the Order states no Minimum Term, it is 12 months;
“Early Termination Charge” means the charge calculated under clause 13.4;
“Customer Content” means all text, images, photographs, graphics, logos, audio, video, data, software and other materials supplied by or on behalf of the Customer, or uploaded by the Customer or its representatives (including via any CMS), for use in any Deliverable;
“Software” means software used to provide a Service; “CMS” means WordPress, or other custom or proprietary CMS, the content management system owned by the Supplier or, in the case of open-source software, used under licence;
“Web Hosting” means provision of a web service responding to browser requests for content (including FTP file hosting and, where agreed, email and web-application hosting on infrastructure provided or procured by the Supplier); it excludes domain management and internet connectivity to the Customer’s premises;
“First Line Support” means initial analysis and fault logging;
“Confidential Information” means the terms of the Contract and all information relating to a party, its business, products, services, suppliers or customers, disclosed by or on behalf of that party, whether or not marked confidential;
“Data Protection Legislation” means the UK GDPR and the Data Protection Act 2018 as amended or replaced, and “personal data”, “controller”, “processor”, “processing”, “data subject” and “personal data breach” have the meanings given in it;
“Intellectual Property Rights” / “IPR” means copyright, patents, know-how, trade secrets, trademarks, design rights, database rights, domain names and all other intellectual property rights, registered or not, anywhere in the world;
“Force Majeure” means any event beyond a party’s reasonable control (see clause 12);
“Price” / “Purchase Price” means the price for the Deliverables as set out in the Proposal/Order or otherwise advised by the Supplier; “VAT” means value added tax.

1.2 Headings are for convenience only; the singular includes the plural and vice versa; any gender includes the others; “person” includes any individual, firm, company or other entity; a reference to legislation includes amendments and re-enactments; and “including”, “in particular” and similar terms are illustrative and non-limiting.

2. Basis of contract, and who these Conditions apply to

2.1 These Conditions apply to and form part of the Contract and supersede any previously issued terms and any terms the Customer purports to apply. A Proposal/Order forms part of the Contract.

2.2 These Conditions apply to business customers only. Where the Customer is a Consumer, the Supplier’s Consumer Terms and Conditions apply instead of these Conditions, and the Supplier will provide them, together with the prescribed pre-contract information and a cancellation form, before the Customer is bound. A Customer who is a Consumer does not lose the protection of the Consumer Terms by accepting a Proposal that refers to these Conditions.

2.3 A quotation or Proposal is an invitation to treat. A Contract is formed only when the Supplier accepts the Customer’s Order in writing (including by issuing an invoice) or begins to supply the Deliverables, whichever is sooner.

2.4 The Customer is responsible for satisfying itself that the Deliverables (including Software functionality) meet its requirements before accepting a Proposal; where it later requires changes, the cost is the Customer’s unless the Proposal states otherwise.

2.5 No variation of the Contract is binding unless agreed in writing, save as provided in clause 15.10.

2.6 The Customer shall comply with the Supplier’s Acceptable Usage Policy, which forms part of the Contract.

2.7 Order of precedence. Where there is a conflict, the following order applies, the earlier prevailing over the later: (a) any separately signed agreement between the parties expressly stated to override these Conditions; (b) the Proposal or Order, as to price, Minimum Term, scope, specification and any agreed service levels; (c) Part 2 (Service-Specific Terms), for the Service to which it relates; (d) Part 1 (General Terms); (e) the Acceptable Usage Policy.

3. Price and payment

3.1 Prices are exclusive of VAT, which the Customer shall pay at the prevailing rate, and (unless stated) exclusive of delivery, installation, carriage and insurance.

3.2 Project work. Project work (such as website design/build and other one-off work) is invoiced as set out in the Proposal or, by default: a minimum 50% deposit is payable on placement of the Order before any work begins, and the balance is payable before the website goes live or, for products or any transfer of ownership or intellectual property, before handover or transfer. The Supplier need not begin work before the deposit is received; preliminary work done before a cancelled order is chargeable.

3.3 Installation Services — staged payment. Unless the Proposal states otherwise, Installation Services are invoiced in two stages: 50% on acceptance of the Order and signing of the contract; and the balance of 50% on the day of installation and go-live. The Supplier need not order materials, book installation dates or attend Site before the first payment has cleared. Handover of the system and system access takes place only once full payment has cleared. Where the Customer cancels after materials have been ordered, the Customer is liable for the cost of materials ordered or supplied, any restocking or cancellation charge levied on the Supplier, and work carried out to the date of cancellation.

3.4 Recurring charges are payable in advance — monthly or annually as specified — and by an automated payment method (for example GoCardless Direct Debit, Stripe or PayPal) unless otherwise agreed in writing.

3.5 All invoices are payable in full, without set-off or deduction, within 14 days of invoice date (or as stated on the invoice). Time of payment is of the essence.

3.6 On late payment the Supplier may, without limiting its other rights, charge interest at 8% per year above the Bank of England base rate (accruing daily) and claim compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and may suspend the Deliverables where payment is 30 or more days late and terminate (and charge a reconnection or termination fee) where 60 or more days late.

3.7 The Supplier may set and vary credit limits and withhold further supplies if a limit is exceeded.

3.8 When billing starts. Recurring charges begin on the Service Commencement Date. Where a Service is ordered but not yet activated or provisioned, no recurring charge is made for it, save that any non-recurring installation, connection, survey or equipment charge is payable when incurred.

3.9 Increases to recurring charges.

3.9.1 During a Minimum Term. Any increase to a recurring charge taking effect during a Minimum Term is set out in the Order in pounds and pence, stating the amount of the increase and the date on which it takes effect. No other increase is made to that charge during the Minimum Term.

3.9.2 Outside a Minimum Term. After a Minimum Term has expired, the Supplier may increase recurring charges on not less than 30 days’ written notice. The Customer may end the affected Service, without an Early Termination Charge, by giving written notice at any time before the increase takes effect.

3.9.3 Third-party pass-through — outside a Minimum Term only. This clause does not apply during a Minimum Term. During a Minimum Term clause 3.9.1 governs and no third-party increase is passed on, whatever the Supplier’s own cost does. After a Minimum Term has expired, or where the Service has no Minimum Term, where a third-party vendor, licensor, carrier or distributor increases the charge to the Supplier for a component of a Service (for example a Microsoft, Google, ICRTouch, 8×8 or carrier licence or circuit), the Supplier may pass that increase on at cost on not less than 30 days’ written notice, stating the component, the old and new amounts and the effective date. The Customer may end the affected Service line, without an Early Termination Charge, by giving written notice before the increase takes effect. This clause does not permit the Supplier to increase its own margin.

3.9.4 One-off and time-and-materials rates may be varied on 30 days’ written notice; the revised rate applies to work ordered after the notice period expires.

3.10 Abortive visits and missed appointments. Where an engineer or installer attends Site at an agreed appointment and cannot carry out the work because the Site or the Customer is not ready, access is not available, the Customer’s information was incomplete or incorrect, or the appointment is cancelled or rearranged with less than two Business Days’ notice, the Supplier may charge the Customer the cost charged to the Supplier by the relevant carrier or subcontractor for the abortive visit, plus an administration charge of £35 + VAT, or, where no third-party charge arises, the Supplier’s standard rate under clause 17.2 for the time and travel involved.

3.11 Where an invoice reflects a discount for payment by Direct Debit or Standing Order and that method is not used, the Supplier may recharge the discount.

4. The Customer’s obligations

4.1 The Customer shall provide timely access to premises, systems, equipment, credentials, content, approvals and information reasonably required, ensure a safe working environment, and ensure all software on its systems is properly licensed. Delay or diminished results arising from the Customer’s failure to do so are not the Supplier’s responsibility.

4.2 Where Installation Services are to be carried out, the Customer shall in addition: provide safe and unobstructed access to the Site and to the relevant electrical supply, distribution board, roof space or riser; disclose known hazards including asbestos, fragile roofs, unsafe structures and buried or concealed services; obtain any landlord’s, freeholder’s, listed-building, planning or building-control consent required for the works; and ensure the Site is clear of obstructions on the agreed date. The Supplier is not responsible for delay, additional cost or damage arising from the Customer’s failure to do so.

5. Confidentiality

5.1 Each party shall keep the other’s Confidential Information confidential, use it only to perform the Contract, and not use it to gain commercial advantage, except for information that is public (other than through breach), already lawfully held, independently developed, or required to be disclosed by law or regulator. Each party shall procure compliance by its staff, agents and sub-contractors. This clause survives termination in perpetuity. The Customer acknowledges that the Software, CMS and related documentation are confidential and proprietary to the Supplier.

6. Data protection

6.1 Both parties shall comply with Data Protection Legislation. Where the Supplier processes personal data on the Customer’s behalf in providing the Services (for example data in the Customer’s website, databases, form submissions, email, EPOS, CCTV or systems), the Customer is the controller and the Supplier is the processor. Annex 1 sets out, for each Service, the subject matter and duration of the processing, its nature and purpose, the types of personal data and the categories of data subject, as required by Article 28(3) of the UK GDPR.

6.2 As processor the Supplier shall: (a) process only on the Customer’s documented instructions (the Contract, including Annex 1, being those instructions) unless required by law, in which case it shall inform the Customer first unless the law prevents it; (b) ensure personnel are bound by confidentiality; (c) implement appropriate technical and organisational security measures; (d) notify the Customer without undue delay of any personal data breach affecting the Customer’s data; (e) taking into account the nature of processing, reasonably assist with data-subject requests, security, breach notification and impact assessments; and (f) on termination, delete or return the data at the Customer’s option save where retention is required by law.

6.3 The Customer authorises the Supplier to engage sub-processors (including hosting, infrastructure, email, domain, EPOS, payment, telecommunications and Subscription Service providers and their distributors); the Supplier shall impose materially equivalent obligations on them and remain responsible for their performance. A current list is available on request. The Supplier shall give the Customer 14 days’ notice of any intended change of sub-processor and the Customer may object on reasonable data-protection grounds.

6.4 Any transfer outside the UK will be subject to appropriate safeguards. The Customer warrants it has all necessary rights and lawful bases to provide personal data to the Supplier and that its instructions comply with Data Protection Legislation, and shall indemnify the Supplier against claims arising from the Customer’s breach of this clause.

6.5 The Supplier shall make available such information as is necessary to demonstrate compliance with this clause and allow for and contribute to audits, subject to a maximum of one audit in any 12-month period save where required by a supervisory authority or following a personal data breach.

7. Intellectual property

7.1 All IPR in the Supplier’s Software, CMS, systems, methodologies and pre-existing materials remain the Supplier’s (or its licensors’). The Customer is granted only the rights expressly stated in these Conditions or a Proposal.

7.2 The Customer retains ownership of Customer Content and, on full payment, of the bespoke graphical design and content of its website as set out in clause 19 (where applicable). The Customer’s warranties and indemnity for Customer Content are at clause 11.

8. Warranties

8.1 The Supplier warrants that Services will be performed with reasonable skill and care and that Goods will, at delivery, conform in material respects to their description and be of satisfactory quality within the meaning of the Sale of Goods Act 1979.

8.2 The Supplier warrants that Installation Services will be carried out in a good and workmanlike manner, by appropriately qualified and, where required, registered or certified personnel, and in accordance with applicable regulations and standards in force at the time of the work.

8.3 The Customer warrants it has given the Supplier full and accurate information about its business and needs.

8.4 Except as expressly stated in clauses 8.1 and 8.2, all warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law. The Supplier is not responsible for any failure of a network or third-party software, or for problems caused by equipment, software or services not supplied by it, or by alterations made by anyone other than the Supplier.

9. Limitation of liability

9.1 Nothing in the Contract excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for breach of the obligations implied by section 12 of the Sale of Goods Act 1979, or for anything that cannot lawfully be excluded or restricted.

9.2 Subject to clause 9.1, the Supplier shall not be liable for consequential, indirect or special loss, or for loss of profit, business, revenue, data, use, production, contract, opportunity, anticipated savings or goodwill, whether direct or indirect.

9.3 Subject to clauses 9.1 and 9.5, the Supplier’s total liability arising under or in connection with the Contract shall not exceed:

9.3.1 in respect of any Recurring Service, the greater of £25,000 and the charges paid by the Customer for that Service in the 12 months preceding the event giving rise to the claim;

9.3.2 in respect of Goods supplied without installation, the price paid for the Goods giving rise to the claim;

9.3.3 in respect of Installation Services, the total Price payable for that installation under the Order; and

9.3.4 in respect of one-off project work, the total Price payable for that project.

9.4 The caps in clause 9.3 apply per Order and not in aggregate across unrelated Orders.

9.5 Physical damage to property is not subject to the caps in clause 9.3. The Supplier’s liability for loss of or physical damage to the Customer’s property caused by the Supplier’s negligence in carrying out Installation Services or attending Site is limited to £5,000,000 per event.

9.6 The limitations in clauses 9.2 and 9.3 do not apply to any indemnity given by the Customer, and do not limit the Customer’s obligation to pay sums due.

9.7 The Customer is responsible for maintaining adequate, current and verified backups before any work is carried out unless a backup service is expressly agreed; the Supplier is not liable for loss of data or software where the Customer has failed to do so.

10. Indemnity and insurance

10.1 The Customer shall indemnify the Supplier against all losses, damages, liabilities, costs (including legal costs) and expenses arising out of or in connection with the Customer’s breach of the Contract, the Customer Content and IP warranties (clause 11), use of CCTV, access-control or monitoring systems (clause 27), and any data-protection breach by the Customer (clause 6).

10.2 The Customer shall maintain appropriate insurance to cover its obligations under the Contract and, on request, provide reasonable evidence of it.

10.3 The Supplier’s insurance. The Supplier maintains public liability and products liability insurance, employers’ liability insurance and professional indemnity insurance. The Supplier shall provide evidence of the cover in force, including the levels of indemnity, on reasonable request.

11. Customer content and intellectual property indemnity

11.1 The Customer warrants that it owns, or has obtained all necessary licences, consents and permissions for, all Customer Content, and that its use in connection with the Services will not infringe any third party’s rights or breach any law.

11.2 Where the Supplier sources stock photography, fonts or other licensed materials for the Customer, it will obtain a licence appropriate to the agreed use; the Customer must not use them beyond that licence without obtaining further rights, and the warranty and indemnity in this clause do not apply to such Supplier-sourced materials used within the licence scope.

11.3 The Customer shall indemnify the Supplier, its directors and employees against all claims, demands, losses, damages, fines, licence fees, settlement sums and costs arising from any Customer Content, the use of materials supplied or approved by the Customer for which rights were not held, or any breach of clause 11.1, whether incorporated by the Customer (including via a CMS) or by the Supplier at the Customer’s request.

11.4 On receiving a relevant claim the Supplier may remove or disable access to the material pending resolution, without liability to the Customer. This clause survives termination.

12. Force majeure

12.1 Neither party is liable for delay or failure to perform caused by an event beyond its reasonable control (including war, riot, storm, fire, flood, earthquake, explosion, act of God, epidemic, electrical or power failure, strikes, interruption of supplies or telecommunications, failure or outage of an upstream network, carrier or cloud platform, cyber attack or other malicious act by a third party against the Supplier or its suppliers, and supplier or sub-contractor default), excluding the Customer’s inability to pay. The affected party shall notify the other; if the event continues beyond 30 days, either party may terminate on written notice.

13. Term, minimum term and termination

13.1 Either party may terminate on written notice if the other commits a material breach that is irremediable or not remedied within 14 days of notice, or fails to pay a sum that remains unpaid 30 days after notice.

13.2 The Supplier may terminate (or suspend) immediately on written notice if the Customer becomes insolvent, is unable to pay its debts, enters any arrangement, administration, receivership, winding-up, moratorium or analogous process, or takes steps towards any of them.

13.3 Minimum Term and notice. Each Recurring Service is supplied for the Minimum Term stated in the Order, running from the Service Commencement Date. The Customer commits to the Service for the Minimum Term. After the Minimum Term the Service continues until either party ends it on not less than 30 days’ written notice. Where the Order states no Minimum Term, it is 12 months. This clause applies to Recurring Services only and not to one-off Goods or project work.

13.4 Early Termination Charge. Where the Customer ends a Recurring Service before the end of its Minimum Term, or the Supplier ends it under clause 13.1 or 13.2, the Customer shall pay an Early Termination Charge equal to:

13.4.1 the recurring charges that would have fallen due for the remainder of the Minimum Term, less any costs the Supplier saves as a result of not providing the Service for that period; plus

13.4.2 any cease, cancellation, early-termination or exit charge actually levied on the Supplier by a carrier, vendor or distributor in respect of that Service; plus

13.4.3 the unrecovered balance of any equipment supplied at a subsidised price or financed over the Minimum Term, as stated in the Order; plus

13.4.4 an administration and disconnection charge of £150 + VAT.

The Supplier will provide a written breakdown of the Early Termination Charge on request. This charge is a genuine pre-estimate of the loss the Supplier suffers on early termination and not a penalty. No Early Termination Charge is payable where the Customer ends the Service for the Supplier’s uncured material breach, or under clause 3.9.2, 3.9.3 or 15.10.

13.5 On termination. On termination or expiry of a Service: the Supplier will issue a final invoice for all sums due, including any Early Termination Charge; the Customer shall pay it within the period in clause 3.5; the Customer shall return, or the Supplier may collect, any equipment that remains the Supplier’s property, or the Customer may purchase it at the price stated in the Order or, if none, its fair market value; the Supplier will, at the Customer’s request and cost, return the Customer’s data in a commonly used format and will reasonably assist with migration, number porting and transfer of domains, tenancies and subscriptions once all sums due have been paid; and the Supplier may disconnect the Service.

13.6 Termination does not affect accrued rights. Clauses intended to survive (including 5, 6, 9, 10, 11 and 13.5) continue.

14. Notices

14.1 Notices must be in writing and may be served by pre-paid first-class post to the registered office or last known address, or by email to the address most recently notified for correspondence. Notices are deemed received two Business Days after posting, or at 9am on the next Business Day after the email is sent, provided the sender has not received a delivery-failure notification. This clause does not apply to legal proceedings.

15. General

15.1 Assignment and subcontracting. The Customer may not assign or sub-contract without the Supplier’s written consent. The Supplier may assign on notice, and may perform any of its obligations through employees, engineers, installers, sub-contractors or Partners, remaining responsible for their performance.

15.2 Entire agreement. The Contract is the entire agreement and supersedes prior agreements; neither party relies on any representation not set out in it; nothing limits liability for fraud.

15.3 Variation must be in writing, save as provided in clause 15.10.

15.4 Severability. If any provision is invalid or unenforceable, the rest is unaffected and the provision applies with the minimum modification necessary.

15.5 Waiver. No delay or failure to enforce is a waiver; a waiver is effective only if in writing.

15.6 Third-party rights. Save that the Supplier’s affiliates may enforce these Conditions, a person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 1999.

15.7 No partnership or agency is created between the parties.

15.8 Cumulative remedies; further assurance; costs. The Supplier’s remedies are cumulative; the Customer shall execute documents reasonably required to give effect to the Contract; each party bears its own costs of negotiation.

15.9 Compliance with law. The Customer shall comply with applicable law and maintain the licences and authorisations needed to perform the Contract.

15.10 Changes to these Conditions. The Supplier may change these Conditions. It will give the Customer not less than 30 days’ written notice of any change that is materially detrimental to the Customer, stating what is changing and when it takes effect. Where such a change is materially detrimental, the Customer may end the affected Service without an Early Termination Charge by giving written notice before the change takes effect. Changes required by law or by a regulator may take effect on shorter notice. The current version is published on the Supplier’s website.

15.11 Anti-bribery and modern slavery. Each party shall comply with the Bribery Act 2010 and the Modern Slavery Act 2015 and shall not engage in any activity that would constitute an offence under either.

15.12 Complaints and escalation. The Supplier operates a complaints procedure, published on its website. A complaint should be raised first with the Supplier’s account contact and, if unresolved within 10 Business Days, escalated in writing to a senior manager at sales@brisk-solar.com. Where a dispute remains unresolved, each party shall procure that a senior representative meets within 20 Business Days to seek settlement before either commences proceedings. This does not prevent either party seeking injunctive relief. Where the Customer is a small business customer of a regulated telecommunications service, clause 28.7 (alternative dispute resolution) also applies.

15.13 Governing law and jurisdiction. The Contract and any dispute (including non-contractual) are governed by the law of Northern Ireland and subject to the exclusive jurisdiction of the Northern Ireland courts.

Part 2: BRISK Solar service terms

These solar service terms add to the general terms that apply to you: the General Terms in Part 1 if you are a business customer, or the Terms and Conditions for Home Customers if you are buying for your home. They apply to solar panel, battery storage and EV charger work carried out by BRISK Solar.

Your quotation and installation agreement

We survey your roof, electrics and supply before we fix the design. The price, the system and its specification, the deposit, the payment stages, the guarantees and the timetable are set out in your written quotation and installation agreement. Figures, calculators and estimates on this website are general guidance. They are not an offer or a quotation.

We are not currently a member of a renewables consumer code, so your deposit is not covered by an insurance-backed deposit guarantee.

Your right to cancel (home customers)

If you are a home customer and the contract is made away from our premises, such as in your home, or at a distance, such as by phone, email or online, you have the right to cancel within 14 days without giving a reason. For installation and services, the 14 days start the day after the contract is made. For goods, they start the day after you receive them.

To cancel, tell us clearly before the 14 days end: by email to sales@brisk-solar.com, or by post to Unit 1 Block A, Scrabo Business Park, Jubilee Road, Newtownards, Co. Down, BT23 4ZP. You can use the cancellation form we give you, but you do not have to.

We will not start work within the 14 days unless you ask us to in writing. If you ask us to start early and then cancel, you pay a fair amount for the work done up to the time you told us. The Terms and Conditions for Home Customers set out the details.

Connection to the electricity network

A solar or battery system that connects to the grid needs NIE Networks to be notified of it or to approve it, depending on its size. Where your agreement says so, we make the application for you. NIE Networks decides whether the system can connect and on what terms, including any limit on export, and sets its own timescales. This is outside our control.

If NIE Networks refuses, delays or limits the connection, we tell you straight away. If the system we can install is materially different from the one you ordered, we agree the options with you before going further. Home customers have the further rights set out in the Terms and Conditions for Home Customers.

Export payments and estimates

Payments for electricity exported to the grid are made by your electricity supplier, not by us, at the supplier’s rates and on its terms. Northern Ireland has no statutory export scheme. We confirm at your survey whether export payments apply to your installation, and if they do not, we give you the payback without them.

Any figure we give for generation, savings or payback is an estimate. It depends on your property, roof, usage, the weather and energy prices. It is not a guarantee.

Your legal rights

If you are a consumer, nothing in these terms affects your legal rights, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

BRISK Solar is part of BRISK Technology.

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